What can AssetMapr do?
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Assets
- All the assets (IT and non IT) can be entered online
- Easily installable agents for Windows/Linux & Mac machines
- Entire details about the computer in an easily readable format
- Key Asset properties can be configured as per your existing nomenclature
- Ability to see all the tickets raised for an asset
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Contracts
- Captures all relevant info about contracts
- Scanned contract (File) Upload feature
- Multiple contracts supported
- Assets can be tagged to contracts
- Copy contract feature provided to assist during annual contract renewals
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Tickets
- Tickets can be raised against any assets
- Key ticket properties can be configured as per your existing nomenclature
- Facility to capture notes during the lifecycle of a trouble ticket
- Service providers can view & update tickets raised for the assets maintained by them
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Providers
- Maintain information about your vendor and their technicians
- Supports multiple vendors & multiple technicians
- Vendors can access the system & update the ticket status leading to quick turnaround
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Technicians
- Maintain information about your vendor and their technicians
- Supports technicians login
- Technicians can access the system & update the ticket status leading to quick turnaround
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Dashboard/Alerts
- Get alerted when your contracts are expiring
- Get notified by email when your contracts need action
- Get updates about hardware changes in your active assets
- Get an overall graphical view of your asset status, current ticket status and technician response rate to tickets
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